And they raise this frequently. Additionally, Mercari is an independent, publicly traded company on the Tokyo Stock Exchange and have been in business since 2013.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[580,400],'remodelormove_com-large-leaderboard-2','ezslot_12',158,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-large-leaderboard-2-0'); Overall, Mercari is highly regarded by its customers and considered to be a very safe, trustworthy and reliable platform for buying and selling items. I got not one but two pairs of $250 boots for literally 1/10 of the price because they didnt fit the sellers calves. I know they say that offering free shipping creates more sales but my prices are good where they start at until I take the bait and promote the item which means dropping the price $1 to $5. Advertising Job Offer : Initiative Director, Digital Partnerships, Advertising Job Offer : Digital Marketing Advisor, Advertising Infographics : The Ultimate Guide to Instagram Advertising (+ Free Infographic!) Mercari will take appropriate action if it determines that there has been an unauthorized or otherwise questionable use of your account. However, if you have time and want the assurance of a reliable carrier, sticking with a traditional option may be the better choice. Going back!!!! Sellers may even be invited to join the Mercari Elite Seller Program, which provides additional rewards for high performing sellers. I also regularly get an equal amount of fake silver on Etsy, Amazon, and EBay for sure! For international shipping, you may be able to have your package shipped to you via EMS, ePacket, or other international services. Finally my favorite feature: Offer to likers. Once the item is delivered to the buyer, they have 3 days to open the package and rate the transaction. The app doesnt allow buyers to leave negative reviews after a cancelled order which is stupid you cant warn others. Ive been selling on Mercari for a few months now. Create an account to follow your favorite communities and start taking part in conversations. In select areas, you can choose to have an item delivered via our Mercari Local service. Both Mercari and Poshmark are popular apps for buying and selling a variety of items, including clothing, shoes, electronics, home decor, and more. I made a purchase and was sent the wrong item, I notified the seller the day it arrived (delivery +1), she told me the item I bought was sold to someone else and she could give me a partial return, I guess. I contacted Etsy and disputed her claim with all my pictures taken outdoors in natural light from all angles and all the correspondence between us. Then I discovered that 8 KG = 17 lbs. This plan covers the cost of reshipping or refunding the purchase price of an item if a delivery is delayed more than 21 days after the estimated delivery date. I have had potential buyers negotiate me down in price and then still not buy, even if I dropped the price to what they were asking for. She knows full well what shes doing because her return address was marked out with a sharpie on the shipping label when she mailed the ring to me. Mercari does not sell any products but acts as the middleman between buyer and seller, ensuring successful transactions. When the sales were completed my personal bank account was overdrawn. Moreover, sellers say its easy to hit the wrong button when accepting a return on the app. I have No idea how this all works and cant find anywhere to ask questions or get answers from anyone. Does Mercari report your sales to the IRS? It depends on the situation. Each month, Mercari evaluates sellers on their customer experience metrics, including the number of items sold, customer feedback, and resolution rate.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-banner-1','ezslot_15',157,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-banner-1-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-banner-1','ezslot_16',157,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-banner-1-0_1');.banner-1-multi-157{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:15px!important;margin-left:auto!important;margin-right:auto!important;margin-top:15px!important;max-width:100%!important;min-height:250px;min-width:250px;padding:0;text-align:center!important}. They still approved it. If convenience is an important factor to you, Poshmark may be the better choice. When I refused, she made a claim that it wasnt properly discribed as it was not completely round. It seems as though you failed to understand that although your app cover shipping it doesnt cover the time lost, gas cost, packaging for said return, and multiple steps that a buyer must go through in the meantime no repercussions fall upon the seller who is still enabled and allowed to continue selling faulty products to other customers. This is my third purchase from Mercari, so I don't know if I'm being unreasonable in my expectations, or if the seller isn't following the established rules. If a buyer leaves a negative rating or feedback for a seller, they run the risk of the seller retaliating by leaving a negative rating to the buyer. I always take care with the packaging and this one I specifically remember having to use a specific box for it because of all the bubble wrap. Should be same for Mercari. Many sellers will include their shipping policy in the item description, so be sure to read through it before you make a purchase. Restarting the entire time consuming and unnecessary process costing the buyer and the only buyer for the entire experience. i have a new debit card # im trying to add to my account. Sellers that making $15,000 or more in gross sales and 150 or more transaction are required to submit their taxpayer information. That means drop the price. It isjust a sleazy way to get more money from you. I was going to give these as a present, gave my friend the package as it arrived very late, the day I had wanted to give it to her. Never again!! They responded with, merchandise was insufficiently packaged and hazardous to return. Thank you for your input! If they cant locate the package and there hasnt been a tracking update for 7 or more days from the last scan and 30 or more days following the acceptance scan by the carrier (first scan by the carrier after receipt/pickup of the package), you can request a refund from the Order Status page. (I think they should improve this functionality of Mercari). Ordered and paid immediately. I also find its a good place to Buy, but not to Sell. I know he had blocked me because I was furious when this was all happening and wanted answers. Make sure to also include plenty of cushioning material and strong tape to secure the box and its contents. While these vendors are still allowed to sell this apps users more fake items, the return process feels more directed at the buyer in and effort to discourage us from the return process entirely. Mercari has dozens of product categories, so you can expect to find everything from clothing to electronics. Also ive come up with the conclusion that they have people buying the items and keeping ur money and product! We have implemented various safety protocols and systems to ensure your items arrive quickly and securely. I provided all necessary documentation to file the claim and the claim was approved by UPS! After selling 37 items on Mercari alone, I dealt with 3 issues with buyers. They kept the money fedex paid for damage to my property . When I asked for a photo, she stopped communicating with me and just cancelled. Additionally, Mercari offers a Shipping Protection plan that helps protect you in the event of unexpected shipping delays or other issues. Sellers do not get their money until you get your item and rate them. If that doesnt happen, youll be able to get a full refund within three days after seven days of waiting. 2. This guy had very specific tastes. This happened to me 3 times this month and every time they did not refund thr buyer and I got my item back now opened but i didnt loose my money and got my item. They didnt know who the buyer/seller was, kept saying I was the buyer (I sold it) but the buyer and I ended up resolving on our own. ', Press J to jump to the feed. Psychology Infographic : A MUST READ BEFORE YOU GIVE BIRTH! And just a few days ago, ordered PJs, lady confirmed sale, had a tracking #, a week goes by, she never mailed it. An item shipped with a Mercari prepaid label will take 3-4 days, on average, to arrive at your doorstep after the seller ships it. I placed an order and never received it. Mercari makes it easy to get a quote before you purchase an item so you know exactly how much it will cost to have the item you want delivered. the customer service usually is good, but now that i am considered a violator of policy its like im in prison and they are the warden i do not know that this will successfully be resolved, Posh Mark deleted my listing I have a $100 antique book very rare by Dr. George Ohsawa. Clever error or software glitch? So I did what I thought was right and blocked him on my end! By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. $15.50 for a 8lb package is EXTREMELY inexpensive. This is why Mercari has buyer protection in place. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. No one would help me and transfer it in another way. Their selling fees are getting higher by the day. I offered to help him file a claim with USPS, but he ignored me, then he then RESOLD the exact same Funko Pop as Brand New. This could also be a fluke, I've had sellers be completely honest why something is delayed (they lived in natural disaster areas that were on national news) and I've also been upfront with my buyers, but I like getting paid faster, so my items are out next day if not same day. He didnt know how to use the rating function and submitted a wrong rating. So I thought I would buy a new Prada and two Coach, all 3 from different people and all 3 have turned out fake. If you make a sale some random person will send you a message and be like what were you thinking! We had to replace a portable GPS due to ours being stolen. Wtf? Contact mercari- they can cancel it for you. Yes, Mercari does have buyer protection. Mercari takes a 10% fee off the total price listed. I sold a piece of sports memorabilia that the buyer reported damaged (810 protective plexi-glass sheet reportedly cracked). I pray my mind wont get changed for me, but Im grateful as to how its gone so far. First-time buyer. I appreciate it!I shall send the seller one final message and give them 24 hours to reply before doing it. Im never gonna sell anything to people with PO BOX address again. I just found this out after 12 years. I specified a hairline crack in the listing with pictures. I also ask for measurements and am extremely thorough. After waiting four days, sent a note to seller. Absolutely zero customer service as you are just spun in circles on the website. Ebay does not do this. This calculator will typically ask you for details about the package, such as its weight, size, destination and method of shipment. Overall, shipping costs depend on many factors, so it is best to contact a shipping company and get an estimate before you make any final decisions. I am not impressed with Mercari. Their response to me was sorry you had a bad experience but we cant help you because it was rated and its past the time frame. There is silver and gold items all over site .Why was mine taken down? Get a new phone over the holidays? She would maybe mail me the original 3 bras if she could find them; 6. Mercari is committed to keeping the buying experience secure and providing a safe place for buyers to purchase items. After the transaction is rated, no refunds or returns can be made. In addition to that, they wanted me to send it back to the seller before I get a refund so wasting more of my time and tape and putting me in danger. Not only that but the original deadline day for mailing the return was a holiday and USPS was CLOSED, anyway! Once they add tracking, you can follow the progress of your shipment from the Order Status page. 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