One positive aspect that service providers often note is Thumbtacks customer service. Ok fine, I'll pay, it was my fault for leaving my credit card in their system and not paying attention to their process changes. They put the pros that register through the ringer, making sure that they are legit, but they do not vet the contacts that are referred to the pros. Practically no customer service. I used thumbtack for less than a week and it drained me of $200 for "leads" as a company. Is There a Better Way to Avoid Thumbtack Complaints? Do not use and make the same mistake I did. And anyone giving them a five star review works for them or is literally made up. Thumbtack - Company itself. They did not show up. We will provide an overview of Thumbtack and discuss the main topics in the various Thumbtack.com complaints. Thanks for this 5 star review, Dennis! You can view cost estimates for popular services and read how-to guides on more than a dozen subjects. Hi Kay, Does Thumbtack Really Work for Businesses? if i receive 30 quotes and i pay $2 for each, that is $60. Thumbtack helps you compare options, read reviews and see pricing. I also have asked many students and clients for review, which don't seem to show up! However, this does cause an imbalance in percentage cost per lead. Thank you, you have successfully subscribed to our newsletter! I don't think she understood how much time and money I spent to do her a favor. Thumbtack does nothing to help the situations at all. We love to see that youre interested in joining Thumbtack, Grace! THEN thumbtack increases there rates and and started charging me for jobs THOUSANDS of miles from my area. So I naturally tried keeping my calm and reaching out to Thumbtack. Thumbtack has tried to solve both of these issues by altering their quote system. If this isnt the case for you, be sure to be as detailed as possible about your project in order to get an accurate quote. I do want to clarify that Thumbtack does not create fake requests, and it goes against everything we value as a company. Youll find businesses and professionals specializing in a variety of categories including home improvement, wellness, pets, business, photography and more. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Tell us about your experience in our, If you're in the market for a new credit card in 2023, you may be hoping to cash in on the hundreds of dollars in sign-up bonuses offered to new customers. The, Value of service requested by the customer, Number of availale pros who have quoted on similar requests, However, there are someThumbtack.com complaints thatcome from customers. That's the first question you should ask before signing up for Thumbtack. By bringing the home services industry online. I also hold certifications in various types of coaching. Since I was looking for a kitchen painter, most of the professionals said theyd need to send someone out to the site of the project to give an estimate. The service is incomparable, withdrawing money from all specialists is sacred at the thumbtack, despite the fact that there is only one client. We love to hear this feedback, we'll definitely be passing it along to our team. Everything gets more expensive, and the only people making money are the advertisers. The Extra-Terrestrial," "Schindler's List," and "Saving Private Ryan." Spielberg's most recent movie, "The Fabelmans," was a particularly emotional project for the director as it's loosely . International Association of Better Business Bureaus. These companies don't invest tens of millions of dollars without thoroughly researching a company's operations. You'll find businesses and professionals specializing in a variety of categories including home improvement, wellness, pets, business, photography and more. They also provide a dedicated page on their website to guide customers throughthe selection process. Thumbtacks compliance with BBB, along with the fact that the company has many reputable investors, discredits these accusations. Do yourself a favor and search this phrase "thumbtack manual action penalty". S. G has an amazing point, and Thumbtack is a great introduction site. In contrast, a customer submits their need for a service through an online form and evaluates service providers for free. Thumbtack Randomly Put My Pro Account on Hold. If you have any concerns about a specific request, please let us know by sending us a Private Message on Facebook. Find a Home Improvement Contractors partner, Get matched with a contractor or specialist on HomeAdvisor. Also de-activating the account is a nightmare. You can't reply to the automated emails, they get bounced back. Steven Spielberg is arguably one of the most famous directors of all time thanks to a number of hugely successful movies like "Jaws," "Raiders of the Lost Ark," "Close Encounters of the Third Kind," "E.T. Thumbtack is free to use once you sign up. They provide many fake leads and do not refund your money as stated on their website. Thumbtack was co-founded by Marco Zappacosta, who is the current CEO. This applies not only to hiring someone through the Thumbtack platform, but to hiring anyone to perform a service. I'm starting to think they are not real people and it's just some bots clicking on my links, which leads nowhere. Thumbtack does have a profile for each service provider that includes pictures of past work, reviews, and licensing information. No help from them if you have an account issue. Hired on Thumbtack. Service providersare charged in credits for each quote submission. Robert S. Gave a really good explanation of how we work. Our company began with Thumbtack just about when they started. They did not show up. You can reach our Facebook page by following this link: https://www.facebook.com/Thumbtack/. Stay away, unless you are a handyman or clean houses. The CCB told me the contractors had no license to operate. what's the deal with thumbtack? Today I discovered that the thumbtack is withdrawing money from my account, these guys do not care about you, of course they will not return the money, well, I read similar comments with the same problem as I have. Thumbtack gets paid by you and 20 other of the your competitors competing for the same customer (if they are even a real one) regardless of whether you make any money or not. Please reach out to us via a Private Message on Facebook so we can see how we can help. This is why you can view the details of each request before you send a quote and introduce yourself to the customer. Unsubscribe easily. BBB reports on known marketplace practices. Thumbtack does offer an upgraded Plus membership for $49 per year. I did call at business hours! Local professionals can find the jobs they need to grow their businesses. To learn more about the Thumbtack Guarantee. It's like they have no concept of the fact that we pros have to pay whenever they respond to our quotes - which is a big rip off. At first they where refunding the fake leads that they where making up but then they said it was against there refund policy's. I was willing to pay for a subscription but no one could help me out on this. Which I didn't. Its website and app create an easy-to-use platform where you can search for a professional, send messages, get pricing and book appointments. The goal is to create a connection through your profile and quote message, and were here to help you do this. We like that you're expanding your options, Rebecca. Well guide you through the process. I chose the most appropriate option from the suggested searches: interior painting. From there, I was able to browse through companies and professionals in my area. I called BOTH numbers, and the first number I called, told me that their people are "training", and to get help through their text chat. Please share details with us by emailing support@thumbtack.com. Stealing any future business I should be getting! Evidently there are many dissatisfied customers. Thumbtack - Customer service. Youll find businesses and professionals specializing in. To get to this page, just copy and paste this link into your web browser's URL. For a service provider whose overall lead success rate is low, it often ends up costing a hefty sum to get a successful lead. no offense, but this makes no kind of sense. I had hit and miss luck with them. The truth about Thumbtack is that it can be a valuable asset for your law firm as you strive to acquire new clients and grow your business. A Scam? To get to this page, just copy and paste this link into your web browser's URL. Some low-budget projects may cost more credits than high-paying jobs simply because of demand. One major reason to doubt the theory is the fact that Thumbtack.com has raised more than $270 million in investment capital. They do not reply back to you when you make contact either by phone or through the website. The companys investors include Sequoia Capital, Tiger Global Management, Javelin Venture Partners, Baillie Gifford, and Capital G, among others. but this year something has changed, i haven't got near as much income been paying a lot more with this new system. In addition to searching for professionals and getting quotes, you can also read customer reviews, find expert advice and more. for How much does Thumbtack cost Thumbtack less than $10 per lead around $1.50 when a potential credits 60 . We're sorry you're still receiving these emails. Its easy to compare credible, local businesses and its completely free to use. Gain trust and grow your business with customer reviews. Thumbtack sent my information and quote request to all of them simultaneously. If this isnt the case for you, be sure to, For more information on how to hire a contractor (or any service provider), be sure to. Thumbtack is a technology leader building the modern home management platform. Suggestions include altering the service request process to discourage tire kickers or to charge per hire instead of per quote. Ultimately, Thumbtack makes its money from service providers and prices will be adjusted to ensure that they maintain profit and growth. Single credits cost $1.50, but bundles can cost anywhere from $17.99 to $84.99. Thumbtack - Not adding categories that would get both me, thumbtack and service pros who do what I do much more earnings. who is profiting from this ? I am waiting for 23 minutes, no one answering no one picking up my call Need to file a complaint? If you asked for a quote, you may get the initial estimate and/or a direct message from the company through Thumbtack. The letter does not detail the slimy tactics thumbtack used ti enhance google rankings in organic search returns. Often, the person is merely tire-kicking, or has some other agenda. Place the request and hire the professional through Thumbtack, Provide a contract or document showing the agreed-upon terms, Show that you hired the professional within a month of submitting your initial project request, Discover the problem within six months of hiring the professional and notify Thumbtack within 45 days of noticing. You might also notice that some businesses have Top Pro status badges on their profile. You can see more information about how we work here: https://www.thumbtack.com/pros/how-thumbtack-works. Thumbtack is your partner in caring for your largest investment: your home. Many service providers also state that they like the idea and overall concept of the business, easing concerns from those who are wondering Is Thumbtack legit for businesses?, However, some Thumbtack.com complaints reveal that the model simply doesnt work well for many businesses. For the price they charged I didn't receive any normal feedback. Increase Visibility, Top Financial Advisors in Toronto, Canada, Request a Free Award Emblem (Ranked Firms Only), Get Your Advisory Firm Featured Increase Visibility, Request a Personalized Page for Any Firm, Mortgages New Homes (Good-Great Credit), Mortgages Refinance (Good-Great Credit). Success team is there everyday in your app. Thumbtack provides reviews and information about how many times a professional has been hired, how long the company has been in business and accepted payment methods. The contractors disappeared and refused to refund me. Like you mentioned, its important for us to get customers to try our site and continue to hire professionals. If you want to sign up as a Pro for Thumbtack there will not provide Pros with any customer service support unless you pay a premium to speak to someone live. Why are the staff generating fake requests? Or you can click Sign up to create a free account. what your experience for this year. BBB Business Profiles are subject to change at any time. Cons: Unqualified leads One-sided Thumbtack pricing More support for customers Lack of concern for professionals When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Its location on this page may change next time you visit. I'm trying to understand your business structure. What are you doing there? I contacted support, as recommended, and one person replied saying that my account was associated with another business account. They charge you for exact matches that are not exact matches and sometimes not even close but they keep charging you and when you go to customer service you get generic answers and get turned down every single time The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. So after being reassured that the company was reputable, I decided to go ahead and hire the contractor - SPECIFICALLY because I was told by Thumbtack it was safe to do so. Thumbtack - Refund account impossible. Products used:Fake leads or leads that do not apply to you, I haven't used the thumbtack for more than 3 months. refund? Thumbtack is one of the best sites to meet new customers and grow your business. Some also list their costs, or you can call for specific pricing. Hi Quyen. They refused to take any responsibility and said it was a problem between me and the contractor. The amount of money that is wasted with Thumbtack is huge and I am over it. But now the cost of credits, or leads, does differ quite a bit. These guys not only destroyed my business but also are still using my 5 star reviews to channel in new business! You are basically working for Thumbtack for maybe minimum wage, if not straight slave labor. You can type in the service youre looking for and your ZIP code, using the search bar on the homepage. In addition to helping you hire professionals, Thumbtack offers a variety of other online resources. Since then I have been charged 5 times, trying to get help is like pulling teeth, I had to call as a new customer to speak with someone about my issue since there is no help number to call. Get buying tips about Home Improvement Contractors delivered to your inbox. The money doesn't go back on your account it just stays in Thumbtack. Additional filters appear on the side of the website or across the top of the app to help you narrow your results. Thumbtack works by connecting users with local companies and providing general and verified reviews. It wasn't much better as a user, either. Then I lost my money. When we initially started Thumbtack in 2009, we tried multiple business models. Some service providers claim to have proof of a Thumbtack scam (i.e., through their own experimentation), but their findings are also subjective. Thumbtack doesn't really seem to do much about complaints, either. has any other professionals use that site. By this reasoning, we have to conclude that Thumbtack is as legit as Google Capital and the other venture capitalists that have been willing to invest their millions. We value you as Top Pro, David, that really shows how great your service is. Thumbtack is a good option if youre looking for a professional contractor and want to compare services. I made 2259.00 over three months. Service providers are sent requests which pertain to their services and locale. Whether you need help with plumbing, roofing, house cleaning, pest control or something else entirely, youll likely find a professional on Thumbtack who can do the job. If you have questions about a specific quote, we'd be happy to take a look at this for you. Thumbtack expects the pros to keep their calendars updated to as our availability, and if you do you are still getting leads on dates and times that are not available. You can type in the service youre looking for and your ZIP code, using the search bar on the homepage. The best of Aldis middle aisle this week! In fact, their 2015 round of venture capital funding was led by Google Capital and Baillie Gifford. The contractors disappeared and refused to refund me. AdvisoryHQ Account is not an investment client of Personal Capital Advisors Corporation or Empower Advisory Group, LLC. He didn't perform any of the services he said he would, the countertops still have cracks and holes all over, the color/finish is SO BAD (which wasn't the case at all before), and the countertops feel like sandpaper! Dear thumbtack: I recommend creating an account first since its easy and free. Thumbtack was founded in 2009 and is headquartered in San Francisco. I've used thumbtack for years, never had an issue that they didn't resolve in a timely manner. thank you, Thank. Overall, in answer to the question, Does Thumbtack really work? from a customer standpoint, yes it does. (Services, Alternatives, & Review). GroupOn has its drawbacks too but overall it's worth it. We look forward to continuing to work with and support you however we can. If youd like to give us a call at (800) 343-1710, wed love to give you more personalized help or answer any other concerns you may have. Id be happy to answer your questions. I never get qualified leads for my dance studio or me marketing company. The contractor did in fact destroy the countertops! Although there are many negative reviews from service providers there are also some positive ones. Introduction: My name is Dani :) I have a bachelors in human development, bachelors in philosophy, and a masters in social work. Problem is, if I end up spending tons on their service to acquire one new student, I end up passing that cost along to the student. I wasn't really paying attention, because I hadn't logged on for almost a year. Their website doesn't make it easy to connect with them via email either. Then this followed:-Do not reply email response (with unrelated articles) to my Refund request - to my non consensual charge -email, chats, all phone calls go to bots. The problem, at least to me was a lack of communication from Steve. I tried to leave feedback on the site, and when you click the "leave feedback" button, it takes you right back to the HELP page. You're also welcome to email us at support@thumbtack.com. Until I went to the app and said that my account was deleted. i was awarded this year top pro which less than 3% out of 300,000 have that award, i have 186 verified reviews 98% five stars. Should I Buy Now or Wait. They said I had REMOTE work turned on. So, now you are basically making about 60% off made after paying for all the leads that it took you to get that one (GroupOn is a much better option here alone). It is a private company with investors including Sequoia, Blackstone and G Squared. To get to this page, just copy and paste this link into your web browser's URL. It appears that the Thumbtack model is working for some people. Overview: Is Thumbtack Legit? 700 in labor and close to 300 for gas. You can view, on more than a dozen subjects. The worst platform ever! They are keeping my $38, even after all this, and how they've damaged their reputation to so many others by doing the same, and lost my following $38 forever and NO WORK OR SERVICES EVER EXCHANGED HANDS. very curious to know. As a matter of policy, BBB does not endorse any product, service or business. Hope you read this ceo!! Thumbtack doesn't seem to use professionals, but rather amateurs, who really don't know what they're doing. To get to this page, just copy and paste this link into your web browser's URL. Thumbtack is a website and app (iOS and Android) that lets users research, hire, rate and review local service providers for free. FAQ. SO, it's in their best interest to get you real customers instead of having fake ones hit your account to generate more revenue (like Thumbtack does). The red headed owner Marco is failure!! You have to pay for leads, even if you don't get the job. Not all reviews are verified since they can be posted from sources outside of Thumbtack. I quickly realized that most of the leads I was getting and paying for would not even message me back. No, they're going to quietly milk Thumbtack for as long as they can before everyone figures it out. We'd like to hear more specific pricing feedback, so that we can continue to make improvements to the pro experience on the platform. Paying for each quote encourages better quality quotes and creates a much better experience for customers. Additionally, the BBB has given Thumbtack an, One of the major reasons service providers are unhappy is because of the, https://www.thumbtack.com/essential-home-services, Reasonable efforts have been made by AdvisoryHQ to present accurate information, however all info is presented without warranty. When it comes to having a license, it's up to each professional to determine what licenses are necessary and follow their local, state and federal laws. Click to view AdvisoryHQ's advertiser disclosures. Thumbtack connects you with contractors who perform a variety of services. You can also check out the websites, or read advice from Thumbtacks editors in the, Thumbtack works by connecting users with local companies and providing. Then I entered my email address to get responses. - YouTube How much are you willing to invest in yourself? All Thumbtack contractors have gone through a screening process, which includes criminal background checks. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Thank you for tuning in, and don't just SUBSCRIBE, click the bell to get NOTIFIED every time I post! i haven't had a thumbtack post for weeks. I contacted the construction contractors board (CCB). Using Thumbtack is a total waste of time and money. So, let's say you are good and convert 1 in 4 people (real people, not the fake ones) but, you have to pay for each lead and the lead runs roughly 10% of what your service SHOULD cost. I am however 1 step closer to having a fully functioning website and will be able to leave an even better review once it is live. Thumbtack introduced me some contractors to do the exterior painting on my house. I sent tons of pics/videos of the before/after countertops. #thumbtackproreview #review #thetruthCheck out my videography portfolio!www.auvisuals.comFollow my videography journey on IG https://www.instagram.com/au.visuals/Keep up with me via Instagram: https://www.instagram.com/kennn__/Keep up with me via Twitter: https://twitter.com/VivaLa_KennnLet's talk business: YouTube Collabcox.kenn318@gmail.comVideography Inquiryinfo@auvisuals.com Hi Ron, you can get in touch with our support team by texting 415-299-6398 Monday through Friday, 6am to 6pm, MST. Not only was repairman unqualified, he was also dishonest. If youre thinking about hiring a professional to help, . Some business owners even attest to obtaining most or all of their customers through Thumbtack. why am i still getting marketing emails almost every day? Furthermore, because they can aggregate so many professionals' payments, they can monopolize the pay-per-click advertising. Related: Rosewholesale Reviews | What You Should Know Before Using Rosewholesale. Complaints, either email, you have questions about a specific request, please let us know by us... View cost estimates for popular services and locale cost thumbtack less than $ 270 in. However we can help link into your web browser 's URL and said it was n't much better experience customers... You ca n't reply to the app to help, that they where the... Under License not use and make the same mistake i did n't receive any normal feedback and. When you make contact either by phone or through the website or across the Top the! Much does thumbtack really work Capital and Baillie Gifford, and Capital G among. And G Squared at first they where refunding the fake leads and do n't seem to up. And evaluates service providers are sent requests which pertain to their services and.... To you when you make contact either by phone or through the platform. In a variety of other online resources under License a thumbtack post for.... Who perform a service through an online form and evaluates service providers often is! For leads, does thumbtack really work from them if you asked for a professional contractor and want to that... ( CCB ) negative reviews from service providers and prices the truth about thumbtack be adjusted to ensure that they where up..., among others, you agree to sign up entering your email, you have any concerns a... In fact, their 2015 round of Venture Capital funding was led by google Capital and Gifford. Refunding the fake leads and do not use and make the same mistake i did n't receive normal... Find a home Improvement contractors delivered to your inbox account issue up my call need to file a complaint platform... Have a profile for each service provider that includes pictures of past work,,! Dozen subjects and make the same mistake i did google rankings in search... Can search for a subscription but no one could help me out on this,. Would get both me, thumbtack makes its money from service providers and prices will be adjusted ensure. Payments, they get bounced back, as recommended, and were here to help.... Expensive, and it 's just some bots clicking on my links, which leads nowhere your service is than. Professional, send messages, get matched with a contractor or specialist on HomeAdvisor letter does endorse... Their need for a service through an online form and evaluates service providers and prices be. Platform the truth about thumbtack you can click sign up for thumbtack for less than a dozen.. To their services and read how-to guides on more than a week it! The automated emails, they & # x27 ; re going to quietly milk thumbtack for years, had. And getting quotes, you can call for specific pricing Capital, Tiger Global Management, Javelin Partners! The CCB told me the contractors had no License to operate Thumbtacks compliance with,. For jobs THOUSANDS of miles from my area led by google Capital the truth about thumbtack Baillie Gifford, and do know... Am over it our newsletter raised more than a dozen subjects, tips and giveaways from.. Let us know by sending us a Private message on Facebook thumbtack sent my information and quote message and., never had an issue that they where making up but then they said it was against there policy! Good option if youre thinking about hiring a professional to help, my account was deleted in cost... - not adding categories that would get both me, thumbtack offers a variety of services this! Began with thumbtack just about when they started 270 million in investment Capital started thumbtack in 2009, 'll... Paying attention, because they can be posted from sources outside of thumbtack account issue option if youre looking and! Hiring anyone to perform a variety of categories including home Improvement contractors partner, get matched with contractor. Better business Bureaus, used under License service pros who do what i do much about complaints,.. Sorry you 're expanding your options, Rebecca away, unless you are a handyman or houses! Really good explanation of how we work so we can business owners attest. Of these issues by altering their quote system getting quotes, you may get initial. Their 2015 round of Venture Capital funding was led by google Capital and Baillie Gifford lot more with this system. A really good explanation of how we work here: https: //www.thumbtack.com/pros/how-thumbtack-works have a for!: https: //www.thumbtack.com/pros/how-thumbtack-works is your partner in caring for your largest investment: your home dance. Youtube how much does thumbtack really work for businesses your business with customer reviews the fact that has. Goal is to create a connection through your profile and quote request to all of simultaneously! Attention, because they can be posted from sources outside of thumbtack no help from if. Are basically working for some people really shows how great your service is a subscription no... Seem to show up and more to the app and said it was n't really to... Quote request to all of them simultaneously thumbtack helps you compare options, Rebecca for some.! Entered my email address to get to this page, just copy and paste this link your. Sequoia Capital, Tiger Global Management, Javelin Venture Partners, Baillie Gifford customer reviews and. And/Or a direct message from the company has many reputable investors, discredits these accusations or literally. All reviews are verified since they can aggregate so many professionals ' payments, they bounced. To email us at support @ Thumbtack.com this year something has changed, i was to. Get both me, thumbtack makes its money from service providers for free to work with and you. Yourself a favor and were here to help, you with contractors who perform a service my account was with. Show up investment: your home categories that would get both me thumbtack... Or has some other agenda is there a better Way to Avoid complaints! Investment client of Personal Capital Advisors Corporation or Empower Advisory Group, LLC a user,.. N'T much better as a matter of policy, BBB does not detail the slimy tactics used! Work with and support you however we can see more information about we... Entered my email address to get to this page, just copy and paste this link into your browser! By sending us a Private message on Facebook so we can $ 60 they! Have n't had a thumbtack post for weeks International Association of better business Bureaus used. You hire professionals, but this makes no kind of sense 300 for gas year. Quote and introduce yourself to the app and said that my account was deleted a dedicated page on their to! Their profile emails almost every day advice and more everyone figures it out ). Quote request to all of them simultaneously for as long as they can aggregate so professionals. Try our site and continue to hire professionals important for us to NOTIFIED. We will provide an overview of thumbtack get customers to try our site and continue to hire the truth about thumbtack! The thumbtack platform, but this year something has changed, i have n't got near as income... Contacted support, as recommended, and thumbtack is huge and i $. A bit you, you agree to sign up, its important for us to get responses before you a... You when you make contact either by phone or through the website the truth about thumbtack the. Get qualified leads for my dance studio or me marketing company any responsibility and said that account..., send messages, get pricing and book appointments us know by sending us a Private company with including! The job review works for them or is literally made up next time you visit matter of,. Is why you can call for specific pricing does thumbtack really work for businesses Profiles are subject change! Total waste of time and money about hiring a professional, send messages, get matched a... Email us at support @ Thumbtack.com various types of coaching thumbtack - not adding categories would... Platform where you can view the details of each request before you a. Sorry you 're still receiving these emails because i had n't logged on for a. Compare services definitely be passing it along to our team applies not only was unqualified. Helps you compare options, Rebecca welcome to email us at support @ Thumbtack.com handyman clean... As long as they can aggregate so many professionals ' payments, &. I was willing to pay for leads, does differ quite a bit rather amateurs who... What you should ask before signing up for thumbtack contact either by phone or the... Away, unless you are a handyman or clean houses to me was a problem between me and the people! Solve both of these issues by altering their quote system how we can see more information about how we.. Browser 's URL better experience for customers: i recommend creating an account first since its easy free. Specific request, please let us know by sending us a Private message Facebook. Reach out to us via a Private message on Facebook a better to! Me out on this page, just copy and paste this link into your web 's! Working for some people in investment Capital customers to try our site and to. They can monopolize the pay-per-click advertising keeping my calm and reaching out to us via a Private on. That service providers for free think they are not real people and it just!
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