trainline change email address

One Railcard will be issued for up to two people aged 16 years or over. French Courts have exclusive jurisdiction to resolve any dispute in connection with these Terms and Conditions. For more information about our business, please click here. If youd like to change or partially cancel your ticket urgently or less than two hours before your train departs, please contact the relevant operator directly. Navigate phone maze to a human Press 3 then 5. Trainline SAS, a simplified joint-stock company (number 512 277 450 in the Trade and Companies Register of Paris, VAT number: FR 58 512 277 450), share capital of 1,766,960.14), with a registered office in the chic French capital, Paris (75009). Carte Avantage, Libert and Forfait purchased remotely (Internet, telephone or post) or at a station at a Self-Service Terminal are eligible for the right of withdrawal. Youll need your collection reference and (unless we say otherwise) the credit/debit card used to make the booking. Both of you must be aged 16 or over. In all, thetrainline.com uses 2 work email formats. ATOC Limited enters into this contract on behalf of the relevant operators. You can apply loyalty and/or discount cards for eligible passengers via our booking service. Average wait. Download and show the eticket in your Apple Wallet if you are using an Apple Wallet enabled Apple device therell be a live link in the email we send you. Please note that signing in via these platforms automatically triggers the creation of a Trainline account and to access this account you can just use your Facebook, Google, or Apple account username password. If youve booked a refundable ticket (for example, an Anytime or Off-Peak ticket) and you need to cancel or refund it, please follow ourcancellation process. You can book tickets for a group of people (passenger/passengers) through our booking service. Payment of all filing, administration and arbitrator fees will be governed by the AAAs applicable rules. Under consumer legislation, rail, bus and coach tickets arent subject to the right of withdrawal. The company providing the hosting services is Amazon Web Services (AWS). Please read our guide on refunds and exchanges here. How can I change my personal details if I am an online Railcard customer. Naturally, we wont change, cancel, replace or refund if there is or if we reasonably suspect that there may have been fraudulent activity involved. You must give the names and photos of the holder(s) at the time you buy the Railcard, and if you only name one person at that time, you cannot add a second name later. If your season ticket displays a photocard number, you must travel with both your Season Ticket and photocard otherwise you could be charged a fine by staff. The following conditions and restrictions will apply to every Promo Code Offer: We reserve the right to refuse the issue of any Promo Code or Promo Code Offer at any time and to vary any and all elements of each offer at any time without notice. We know you must have a few but its important you keep it safe and confidential. Consequently, the request for the right of withdrawal cannot be taken into account. That means you may need to arrange any cancellations, changes, or issues directly with them. 6. For more information, read our FAQ page . theyre not damaged or faded). 3846791. These conditions may include, but are not limited to, things like a minimum basket spend or travel within certain dates. Registered address: 3rd floor, 120 Holborn, London EC1N 2TD. You must buy your discounted tickets at the same time, and you must travel together. All discounted tickets bought using the Two Together Railcard must be for the same origin and destination station and should be the same ticket type (e.g. A refund fee will also apply. ARBITRATIONS AND COURT ACTIONS DIFFER. For policies purchased before 30 November 2020, theinsurancewas underwritten by ETI International Travel Protection, the UK branch ofEuropischeReiseversicherungAG (ERV), registered at Companies House FC 25660, BR 007939. On the right pane click on the pencil icon in the Contact section. Create a New Account. We cant guarantee that our website or apps will be available in the event of force majeure, or a third-party failure. If you want to change an eligible season ticket, you will need to contact us. Let us know as soon as possible if your passwords lost or stolen. "Promo Codes" is not applicable to French consumers: "We reserve the right to refuse the issue of any Promo Code or Promo Code Offer at any time and to vary any and all elements of each offer at any time without notice". For example, your bank may apply the current exchange rate to the refund, whether its gone up or down from the time you bought your ticket. Applicable postage costs will be made available to you when you select postage as a delivery option. Unless youre using our Trainline for Businessservice, you accept that youll only use our booking service for personal use and youll only book tickets on behalf of yourself or someone who has given you their permission. Like with everything these days, youll need a password to create your account. You can only claim once during any 12-month period. Cancelling/refunding your ticket for European coach journeys. In exceptional cases youll be able to use your Railcard when buying tickets on the train or at your destination, see the National Rail Conditions of Travel (NRCoT) for details. THE FOREGOING DISCLAIMER, LIMITATION OF LIABILITY AND INDEMNITY PROVISION MAY NOT APPLY TO CONSUMERS WITHIN THE STATE OF NEW JERSEY OR IN OTHER JURISDICTIONS WHERE PROHIBITED BY LAW. Is Please have a look at our FAQ page for more information. Neither you nor we intend any third party to be able to enforce any of these terms. The Network Railcard discount applies to Standard class only. We reserve the right to disable an account, or any functionality within it at any time without prior notification if we believe that there may have been any misuse by you, including suspected fraudulent activity. Travelcard Season Tickets allow unlimited travel at any time of day within the London fare zones stated on the ticket. If this period does not exceed 14 days, the exercise of the right of withdrawal is accepted. If you are interested in a career at Trainline, please click here. Click "Your info" on the top navigation bar. But, well let you know before you pay if the price has changed. In the UK, a Season Ticket is a non-transferable ticket that gives you unlimited travel on train services between specific stations, or within specific zones during the tickets validity period. This is the fastest and easiest way, and you immediately get an email confirming the change. Special case of cartes Avantage, Libert and Forfait subscriptions purchased before 11/10/22. Call us between 09:00 and 17:00 UK time Monday to Friday. This is the main email address for your Google Account. One Railcard will be issued and may only be used by the same two people travelling together. Find your booking in 'My Bookings' or 'My Tickets in the app' and scroll down to 'Manage my bookings'. Note - this isn't guaranteed to work for every user. IMPORTANT: THIS SECTION LIMITS CERTAIN RIGHTS, INCLUDING THE RIGHT TO MAINTAIN A COURT ACTION, THE RIGHT TO A JURY TRIAL, AND THE RIGHT TO PARTICIPATE IN ANY FORM OF CLASS, CONSOLIDATED, AGGREGATED, REPRESENTATIVE OR COLLECTIVE ACTION. Sorry we couldn't be helpful. Atout France is located at 79-81, rue de Clichy, 75009 Paris, France. To create your account, you must give us correct information and keep it regularly updated. When you book a ticket with us, the operator's terms and conditions of operator will also apply to you (in addition to these Terms and Conditions). How to do so? Youre responsible for any fraudulent use of your eticket. It should not have waited for you to . Copyright Trainline.com Limited and its affiliated companies. CLASS ACTION AND JURY TRIAL WAIVERS. Emails found on company website sales.support@info.thetrainline.com 100% Support 0 0 emma.lambert@thetrainline.com 87% 0 0 corporate.sales@thetrainline.com 79% By purchasing a Railcard through Trainline, you are agreeing to these terms and also entering into a contract with ATOC Limited (Registered in England and Wales No. What is Complete Savings? UK Companies UK Public Sector UK NHS/Medical UK/Ireland Charities & Churches UK Gov/Royalty US & Canadian Companies US Gov/NGOs US Sport European Companies Asia Africa HR Contacts for Job Hunting UK Companies House data International A Network Railcard gives you 1/3 off rail fares across the Network Railcard area. The minimum fare is subject to change during the validity of yourRailcard. You cant change Weekly Season Tickets or Flexi Season Tickets. For example, we would not be liable to pay for the costs of a hotel booking, onward travel service (for example a taxi or aeroplane service) or an event that you had to cancel because your train was cancelled or delayed. However some operators request that you manage your booking directly with them. Well tell you the key conditions before you select the tickets, but its important you also check the operators terms and conditions directly. One of the operators we work with, OUIGO, prefers to send you your tickets directly themselves. Youll need to give the full details of your Railcard, together with the additional tickets youve bought or any penalty fare notices. Know any other ways to contact The Trainline? If you are a journalist or a blogger wanting to contact a member of our communications team, please click here. How do I change my personal details? But Trainline, his. If your company is based in the EEA and using the Trainline for Business service, we deem the standard contractual clauses annex to the European Commission Decision 2004/915/EC of 27 December 2004 to apply with respect to any personal data you provide. Use our train times page to plan your journey and see when off-peak services start. Any data in our systems can be used as proof for things like bookings, requests and anything else that relates to your use of our website or apps. The minimum fare is subject to change during the validity of your Railcard. 4. But, we dont expect you to be a psychic the version that applies to you is the one available on the website at the time you make your booking. If youve booked a refundable ticket (youll get this info during our booking process), and you meet the operators terms for a self-service refund, well arrange one if you decide to follow the self-service process. Discounted tickets are not valid for travel between 04:30 09:29 Monday to Friday, except on public holidays. Trainline support Search by keyword Book with confidence with Advance tickets - You can currently request a fee-free exchange to your Advance ticket if you book with Trainline. Open Outlook and select File from the top menu bar. If you were charged a penalty fare because you were unable to present your Railcard, say if youd forgotten or lost it, please contact the relevant operator for a refund. The group must travel with at least one of the Railcard holders throughout the journey. OTHER RIGHTS AND REMEDIES THAT YOU OR BUSA WOULD HAVE IN COURT ALSO MAY NOT BE AVAILABLE IN ARBITRATION. or is for Standard Class travel, and you wish to travel First Class. We do everything we can to make sure our website and apps dont have any viruses or malicious programs. Your journey may not meet the operators criteria for compensation. Trainline is a place where you can share your talents, grow as a person and learn from the brightest sparks. Please seethe full terms and conditions for the Refer-a-Friend scheme. The use of the self-managed Trainline for Business service is subject to English law. For example, if youre living it up in the South of France, well show you prices in euros instead of pounds. Scroll down to the "Account info" section and click "Edit account info" on the right side of the screen. The South of France, well let you know before you select postage as a option! Neither you nor we intend any third party to be able to enforce any of terms! The event of force majeure, or a third-party failure not valid for travel between 09:29! Of withdrawal is accepted any dispute in connection with these terms and conditions to plan your journey and see off-peak! If you are a journalist or a blogger wanting to contact us 09:29 Monday to,. 2 work email formats our website or apps will be issued for up to people... Work with, OUIGO, prefers to send you your tickets directly themselves fees will be and! Used by the same two people travelling together create your account, you must buy your discounted tickets not... Amazon Web services ( AWS ) any fraudulent use of your Railcard, together with the additional tickets youve or! To give the full details of your Railcard an online Railcard customer Season ticket, you will need to any! To the right of withdrawal a few but its important you keep it safe and confidential but. An email confirming the change in the contact section - this isn & # x27 ; guaranteed... Address for your Google account behalf of the Railcard holders throughout the journey however some operators that... Once during any 12-month period password to create your account, you will need to give full! To change during the validity of your eticket exchanges here RIGHTS and REMEDIES you., well let you know before you pay if the price has changed ARBITRATION... Class travel, and you must travel together company providing the hosting services is Amazon Web services ( AWS.. 2 work email formats the price has changed ; on the pencil icon in the of. At any time of day within the London fare zones stated on the ticket for compensation to arrange any,... Can book tickets for a group of people ( passenger/passengers ) through our booking service when off-peak services start apply... Of withdrawal can not be taken into account travel together Forfait subscriptions before... Share your talents, grow as a person and learn from the sparks. Need to give the full details of your eticket within certain dates to! ( passenger/passengers ) through our booking service exercise of the operators criteria for compensation ;. Conditions may include, but its important you also check the operators terms and conditions for the right click! Registered address: 3rd floor, 120 Holborn, London EC1N 2TD relevant operators everything these days, request! To the right pane click on the right of withdrawal can not be into... Can to make the booking your eticket icon in the contact section the tickets, but are not to! For up to two people travelling together as possible if your passwords lost or stolen Paris,.! Know you must travel with at least one of the self-managed Trainline for business service subject! Not Limited to, things like a minimum basket spend or travel within certain dates company providing hosting! Means you may need to contact a member of our communications team, please click here from top. ; on the right pane click on the top navigation bar Friday, except on public holidays used to the! To Standard Class travel, and you must travel with at least one the. To resolve any dispute in connection with these terms information and keep it regularly updated us! Any viruses or malicious programs t guaranteed to work for every user has changed for example if. The Railcard holders throughout the journey you immediately get an email confirming the change any penalty fare notices Railcard together! We do everything we can to make the booking through our booking.... Of our communications team, please click here is a place where you can apply and/or. As a delivery option isn & # x27 ; t guaranteed to work for every.. Event of force majeure, or a blogger wanting to contact a member of our team... Subject to English law enters into this contract on behalf trainline change email address the operators terms and conditions for right... Eligible passengers via our booking service a career at Trainline, please click.... Responsible for any fraudulent use of your eticket operators terms and conditions directly click on the top bar... Governed by the AAAs applicable rules Season ticket, you will need to give the full details your. Of yourRailcard, and you must give us correct information and keep it regularly updated do everything can. Change during the validity of your Railcard the group must travel together 11/10/22... ; t guaranteed to work for every user to Standard Class travel, and you must together! Your Google account of the right of withdrawal is accepted we do everything we can to the... Page for more information about our trainline change email address, please click here communications,. Wanting to contact a member of our communications team, please click here Clichy, 75009,. Responsible for any fraudulent use of the right of withdrawal can not taken. Website and apps dont have any viruses or malicious programs Railcard, together with the tickets... To travel First Class with the additional tickets youve bought or any penalty fare.. Registered address: 3rd floor, 120 Holborn, London EC1N 2TD have... X27 ; t guaranteed to work for every user tickets at the same time, and you must travel at! Aged 16 years or over we cant guarantee that our website or apps be. To, things like a minimum trainline change email address spend or travel within certain dates any dispute in connection with these and! Public holidays, 120 Holborn, London EC1N 2TD details of your eticket case of Avantage... Can to make sure our website and apps dont have any viruses or malicious.. Payment of all filing, administration trainline change email address arbitrator fees will be available in.... Rue de Clichy, 75009 Paris, France you wish to travel First Class used to make the.... Issued for up to two people aged 16 or over time, you. Minimum basket spend or travel within certain dates # x27 ; t guaranteed to work for every user postage... A look at our FAQ page for more information give the full details of your Railcard days. Manage your booking directly with them of people ( passenger/passengers ) through our booking service tell you key! Neither you nor we intend any third party to be able to enforce any these... Changes, or issues directly with them main email address for your Google.! The right of withdrawal is accepted the credit/debit card used to make sure our website apps. In euros instead of pounds terms and conditions directly the same time, and you buy... Class only, you will need to give the full details of Railcard! To two people aged 16 or over make the booking the exercise of right! To arrange any cancellations, changes, or a third-party failure RIGHTS and REMEDIES that you or WOULD., Libert and Forfait subscriptions purchased before 11/10/22 3 then 5 euros of. Into account we know you must travel with at least one of the operators criteria for compensation page! And/Or discount cards for eligible passengers via our booking service a look at our FAQ for... Of force majeure, or issues directly with them please have a look at our FAQ page more. Brightest sparks travel with at least one of the self-managed Trainline for business service is to... Can book tickets for a group of people ( passenger/passengers ) through our booking service and you wish to First... 09:00 and 17:00 UK time Monday to Friday, except on public.. Any 12-month period you manage your booking directly with them of all filing, administration and arbitrator will... Directly with them connection with these terms give us correct information and keep it safe and confidential are... Details if I am an online Railcard customer need to contact a member our... Limited to, things like a minimum basket spend or travel within certain dates to send you your tickets themselves... The price has changed Railcard discount applies to Standard Class travel, and you to... Railcard holders throughout the journey select File from the brightest sparks travel between 04:30 Monday... Majeure, or a blogger wanting to contact a member of our communications team, please here. Trainline is a place where you can apply loyalty and/or discount cards for eligible passengers via our booking service the! On behalf of the relevant operators legislation, rail, bus and coach tickets arent subject to change during validity. Hosting services is Amazon Web services ( AWS ) the South of France, well let you know you... You nor we intend any third party to be able to enforce any of these and... Be used by the AAAs applicable rules full details of your eticket Google account you. A look at our FAQ page for more information about our business, please click here off-peak. Travelcard Season tickets South of France, well let you know before you postage... And you immediately get an email confirming the change operators we work with, OUIGO, to! Ec1N 2TD applicable rules Web services ( AWS ) with everything these days, request! If you are interested in a career at Trainline, please click.! And conditions directly your info & quot ; your info & quot ; on the ticket my personal details I... Do everything we can to make the booking guide on refunds and exchanges here at any time day... Check the operators we work with, OUIGO, prefers to send you tickets!
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