Check you've typed your email address correctly. Thats especially true if your sailing is several months away. Virgin Voyages shall not be responsible for failure to adhere to published arrival and departure times for any of its ports of call. However, sailings booked after April 30, 2021, don't qualify, so any bookings made in the latter half of 2021 or in 2022 will fall under the line's standard refund policy. Current and past notifications are also posted on the inaugural season updates page. We urge you to read them, as youre agreeing to be bound by them when you book a cruise with Virgin Voyages (a Voyage). That's exactly the case with the Amex Platinum card. Interesting things youll only find on Majestic Princess, A look inside Regents most expensive cruise ship, Vaccinated vs. unvaccinated experiences on a Royal Caribbean sailing, Heres what to consider if youre thinking about booking future travel now, First impressions of Virgin Voyages Scarlet Lady from an expert cruiser, The 5 most desirable cabin locations on any cruise ship, The 8 worst cabin locations on any cruise ship, A quick guide to the most popular cruise lines, 21 tips and tricks that will make your cruise go smoothly, 12 best cruises for people who never want to grow up, Do Not Sell or Share My Personal Information. Our biggest priority is keeping you safe and giving you a sense of confidence when you sail with us, so were putting together our procedures based on the most reliable guidelines out there. If an Under-21 Adult is disembarked for a violation of this policy, the Responsible Adult will be disembarked as well. Apply and select your preferred metal Card design: classic Platinum Card, Platinum x Kehinde Wiley, or Platinum x Julie Mehretu. 44 days or less before your departure date you must pay in full at the time of booking. The line will also retain a $100 penalty fee, which is returned to guests in the form of onboard credit to be used for a future booking. From day 120 to day 46 prior to sailing, there is no refund, but you may reschedule your cruise to another sailing within one year of the original sailing date or opt for a certificate for future cruise credit. If you or anybody travelling with you wishes to cancel either your/their holiday, you must contact Shoreside Sailor Services if booking direct (through our Contact Us page is best,or call in US 1-954-488-2955; if in the UK call +44-20-3003-4919), or your travel agent or tour operator, and give notice of the cancellation. They will receive 100% of the cruise fare paid in the form of FCC. This offer does not apply to world cruises or world cruise segments. For example, if you have paid in full for the cruise at the time it is cancelled, your future cruise credit will be issued in the amount you paid. From 120 days before sailing, no refunds are offered, only future cruise credit in some cases, based on the time frame of the cancellation as outlined under important dates below. The Amex Platinum comes with access to a premium concierge service that can help you with everything from booking hard-to-get reservations to finding destination guides to help you plan out your next getaway. On the day of your sail, please arrive at the terminal at your selected arrival slot as specified in the Sailor App. Required pre-flight COVID tests on disembarkation, 1. Those who test positive for COVID-19 will receive full refunds right up until embarkation day. American Express has expanded The Centurion Network to include 40+ Centurion Lounge and Studio locations worldwide. You must rebook your sailing when you cancel, and it must be for a sailing (any ship, any date) departing by March 31, 2023. The annual airline fee statement credit can be complicated to take advantage of compared to the broader travel credits offered by competing premium cards. Note: Generally, extra purchases such as shore excursions, alternative dining, spa treatments and drink packages will be refunded to the original form of payment and will not be added to any future cruise credits. Please head to our Sailor Appto complete the health-check form at least 24 hours before embarkation. A complete look at Virgin Voyages' refund policies. Notwithstanding, where permitted by law, by boarding our vessel, you grant us permissionto photograph, film and/or record you by any means. For down-category change, fare decrease will be provided in the form of onboard credit or Future Voyage Certificate. Our goal is to ensure all of our crew arefully vaccinated with two shots of a WHO-approved COVID vaccine. Are you booked on an upcoming cruise but worried a case of COVID-19 could derail your plans? For questions about whether our Voyage experience is right for you, please contact our Shoreside Sailor Services by clicking here or if in the US or Canada calling 1-954-488-2955 and if in the UK +44-20-3003-4914. You must notify Carnival of a positive result or exposure within 24 hours of receiving it. By proceeding, you agree to Cruise Critics, Virgin Voyages Cruise Line Refund Policies. The high annual fee is only worth it if youre taking full advantage of the cards benefits. See below for everything were doing to make that happen pre-sail: Well be following recommended CDC and European government guidelines, and working closely with the Voyage Well Expert Advisory Group in order to inform and update our processes and procedures in real-time. Further, your vessel may not be able to immediately evacuate a Guest in an emergency situation due to the ships location relative to the nearest evacuation-capable platform. Weve got you covered, so you don't have to miss out on all the great deals (and unmatched experiences) weve got going on. What to put in your carry-on: You can, of course, unsubscribe at any time. PALM BEACH Two more cruise lines have announced the elimination of pre-embarkation testing requirements, following the CDC's decision last week to drop its COVID-19 program for cruise ships. A Responsible Adult, i.e., a Guest accompanying another Guest who is not competent to contract, will be liable for the Guest they are accompanying. COVID-19 antigen testing prior to boarding. Pricing guarantees: Virgin does not offer refunds due to price drops after booking. Dining. Anyone in those situations is eligible to receive a refund or FCC. Virgin Atlantic Holidays Booking Conditions All bookings with Virgin Atlantic Holidays are subject to these Booking Conditions and Useful Information. Below weve broken down a comprehensive checklist of all the required documents youll need to complete and submit before you get to the port. Find out how here. For cruises booked through a travel advisor, contact the advisor directly regarding refunds. Sailing from Portsmouth, UK, the summer staycation-at-sea voyages will include three and four-night itineraries with a total of six sailings during August. Card Rating is based on the opinion of TPGs editors and is not influenced by the card issuer. In response to Center for Disease Control and Prevention 's decision to discontinue its voluntary COVID-19 program for cruise ships, Virgin Voyages has decided to mirror the rest of the travel . At least one high-profile line is considering the idea. Providing vaccination status (if applicable), 1. Our points-obsessed staff uses a plethora of credit cards on a daily basis. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year. Under that policy, cruisers will forfeit anywhere from 15% to 100% of the amount they've paid, based on when they cancel and how long their sailing is. Click. This site does not include all credit card companies or all available credit card offers. Required pre-flight COVID tests on disembarkation. It's our job to keep you, and our Crew, well throughout your voyage; so below you can find all the documents and tests we need from you before getting on board. Travel and entry requirements Your first stop for everything you need to know about travelling to and from Australia. Reservations are subject to change or cancellation in the event of a full-ship charter, and in such event, Virgin Voyages shall refund all passage moneys paid by a Guest. Tips about safe travel from and to the ship. Sailings booked after March 31, 2022, and those departing after Sept. 30, 2022, are not covered and will be refunded according to the line's standard cancellation policy. The new policy will go into affect starting July 24. Our quarantine protocol aboard our lady ships is as follows: Below weve outlined some of the financial details, and how weve got your back, in the rare case that there are COVID-19-impaced Sailors: And finally, our contact tracing protocol on board is as follows: Caring for each other extends beyond the time we sail together. As the world changes, were evolving our practices and testing protocols as well. Smoking areas are provided around the ship. Within 350 in Upper. Depending on the reason for cancellation, you may be able to reclaim any unrefunded money (less any applicable excess) under the terms of your travel insurance policy. Always check with your cruise line or travel agent before making a decision. Our Voyages are adult-only, so Guests must be at least 18 years old to sail with us. While our standard booking policies provide options and flexibility should plans change, from time to time we may activate a specifically branded Flexible Booking Policies offer, or other special offers, that may affect bookings, deposits, payment schedules, cancellations, and/or refunds on cancelled voyages. $200 Airline Fee Credit: Get up to $200 in statement credits per calendar year in baggage fees and more at one select qualifying airline. alcohol and specialty drinks, Via the Sailor App, Sailors will be asked to turn on Bluetooth once on board doing so allows us to access the ability to contract trace while aboard the ship, All Sailors who have been in the proximity of a positive test will be notified either on board or once back home depending upon when the positive test on board was discovered, Sailors who may have come into contact with another Sailor with a positive test while on board will be sent to their cabin and a health officer will visit, If their COVID-19 test is positive, those Sailors will be asked to quarantine in a designated cabin, The quarantine measures detailed above will then apply to the impacted Sailor(s), Our Medical Care Crew on board will coordinate with our Terminal Crew to arrange the safe disembarkation of COVID positive Sailors, so that theyll be isolated from the standard disembarkation flow/pathway of the rest of the Sailors, After identification, passengers intend to travel commercially, domestically or internationally, despite being advised of the need for continued isolation or quarantine; or, After identification as a case or close contact, Sailors are non-adherent to public health interventions and are at risk for commercial travel, despite the need for continued isolation or quarantine, Aiming to set up a post-voyage notification process through which Sailors and Crew can inform us if becoming unwell within 14 days of leaving the ship (the COVID-19 incubation period), Contacting Sailors and/or Crew who may have come in close contact with anyone who became unwell, so you can arrange any necessary follow-ups or care, In keeping in line with the rest of the travel industry, we have removed all vaccine and testing requirements, Should a Sailor exhibit signs or symptoms of an illness during check-in (or during their voyage), Virgin Voyages reserves the right to test that Sailor and their traveling companion(s) for COVID-19 at the terminal (or on board), and will cover the testing fees, Regardless of vaccination status, if you exhibit symptoms during embarkation, we may test you for COVID-19. Head over to our Sailor App to sign the acknowledgment form. Virgin Voyages may, but is not obliged to, substitute another ship for any sailing and cannot be liable for any loss to Guests by reason of such cancellation, advancement, postponement or substitution. 25 Feb/23. - Per its COVID-19 policies and procedures for international voyages, Viking requires all river, ocean and expedition guests to have received the required doses of COVID-19 vaccinations at least 14 days prior to the date of embarkation. While our ships comply with all U.S. Centers for Disease Control requirements for the prevention, response, and mitigation of communicable diseases, to include COVID-19, our vessel is equipped to provide basic medical care only. For bookings made through April 31, 2022, for cruises departing any time in 2022, Viking is permitting its ocean and river customers to cancel within 14 days of sailing and receive a credit for a future sailing. Nothing. The safety and security of our Guests and vessel are paramount. At any given moment there are likely to be "trouble spots" in the world in terms of crime, war or terrorist actions. A comprehensive collection of information youll need before setting out for sundrenched beach days and moonlit nights at sea. Compare the cost in points or miles to cash, and see which option is best. What to book before you get to the port, 2. If you buy add-on components, such as flights and/or hotels and/or transfers, additional fees associated with these services will apply as well as any applicable governmental taxes and fees. 3. Future cruise credits, also referred to as FCCs, can then be used to rebook a sailing with the same cruise line at a later date. We may have special and/or limited booking or cancellation policies in place for limited times, so click here or the Offer Terms and Conditions link below. Seabourn is allowing more flexibility for travelers who arent comfortable cruising right now. There's complimentary WiFi on board, so you dont need to check with your provider about data roaming charges. Cunards policy is somewhat convoluted in that it offers a percentage refund based on not only the amount of time that remains between cancellation and the sailing date but also the length of the sailing. 45 days or more before your departure date, you have 24 hours to provide your payment information. Travelers who were booked on now-canceled sailings on the Resilient Lady can request a full refund of their trip (plus a 25% future voyage credit), or choose the "Double Your Value" option for a. Virgin Voyages similarly reserves the right to refuse or revoke passage to anyone who has failed to notify it of their specific needs with regard to accommodation; seating or services required from it or the terminal operator; their need to bring medical equipment; their need to bring a service animal on board the ship; or of any other known disabilities that require special assistance, special services, or privileges; who in the Carriers and/or Masters opinion is unfit or unable to travel; or anyone whose condition may constitute a danger to themselves or others onboard on the grounds of safety. Passengers who booked by March 31, 2022, for cruises departing on or before Sept. 30, 2022, are protected by Royal Caribbean's Cruise With Confidence policy, which entitles them to 100% of the cruise fare paid in the form of FCC if they cancel for any reason. Credits must be used toward a new booking within 24 months of issuance. Related: Take a look at Carnivals Mardi Gras (yes, the one with the roller coaster). For all Silversea sailings scheduled to depart through March 31, 2023, cruisers can cancel and choose either a full refund or credit to be used for a future cruise booking with the line. As ever, you should ensure you have adequate travel insurance for your trip. There are wheelchair accessible staterooms available in various categories. For an explanation of our Advertising Policy, visit. Start with these stories: The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. The remaining balance is refundable on any cancellation made 121 days or more from departure. A deposit is required to confirm a reservation in the amount of 20% of the total Voyage fare, excluding add-on components and ancillary purchases made prior to sailing, and taxes and fees. Our policies for those who test positive are driven by local, national, and regional protocols. Guests underThe Package Travel and Linked Travel Arrangements Regulations 2018. Make sure to plan ahead as they'll only allow those more than two weeks out from their second dose before boarding. Sometimes it's worth a large investment to reap the benefits of a great credit card. Virgin Voyages has one of the most generous refund offers on cruises cancelled by the cruise line and even when you cancel or make changes to your booking, Virgin's policies are a bit different from the norm. Check you've typed your email address correctly. The challenges we are facing are not exclusive to Virgin Voyages; they're affecting our industry and travel as a whole. Required pre-flight COVID tests on disembarkation. We suggest participating in shoreside activities that meet the sanitation and/or physical distancing requirements that we have and follow onboard our ships, All Shore Excursion operators listed on our website or mobile app have committed to implementing our Voyage Well initiative health and safety protocols, including vaccinated tour guides or, if not vaccinated, proof of a negative PCR Test 48 hours prior to the Shore Thing departure or negative Antigen Test on the morning of the Shore Thing departure, That being said, we cannot ensure or guarantee that all such health and safety protocols have been implemented or will be maintained at all times by the Shore Thing operators, All Sailors going ashore will also be required to comply with protocols in each specific port of call, We encourage Sailors to visit each destinations official website to familiarize themselves with the local health and safety measures in effect at each port of call, Any Sailor who has signs of COVID will receive complimentary medical care on board via our onboard Medical Team our medical center is equipped with the latest PCR testing capabilities to test for COVID-19 and other viral diseases, In case of a positive PCR test, those Sailors will be isolated under Virgin Voyages Infection Prevention & Control protocols, Our highly trained medical team will treat impacted Sailors with the best care until we arrive back and are in port, and the impacted Sailors can be transferred to local medical or quarantine facilities, If negative, we will test for other viral infections as well, for example, influenza A & B, etc., and if any of those tests are confirmed, treatment is administered accordingly, Isolation may not be required for the above cases, but our medical doctors on board will determine on a case by case basis, Using the close contact tracing feature built into our Sailor App, we will identify other Sailors and Crew who will also need to isolate and take a PCR test, If those Sailors test positive, they will need to remain isolated for the rest of the Voyage and then be transferred to a designated shore-based quarantine facility to complete the remainder of the required quarantine period, Any and all Sailors who test positive for COVID-19 are moved to a Sea Terrace Cabin on Deck 9 in an isolated zone away from other Sailors, A prorated voyage fare FVC will be given to anyone who has their cruise cut short due to testing positive for COVID-19, or being suspected of having COVID-19 during the sailing, If required, Virgin Voyages will cover the costs of your COVID-19 medical treatment on board, If you test positive, Virgin Voyages will take care of all Ship Eats delivery charges while in isolation and/or quarantine and WiFi will automatically be provided, We will also take care of all On-Demand Entertainment Charges from Sailors folios during isolation/quarantine, Please note that all other Ship Eats charges will still be applied to orders e.g. In accordance with our industry standards and with consideration and guidance by the CDC, we are adjusting our protocols. Notice of any of the above items may be made online at booking to our Shoreside Sailor Services by clicking, If any such special need or condition arises after a Guest has booked a Voyage, the Guest is requested to report it to. Local regulations at the time of disembarkation will dictate if you are able to travel home as you had originally planned. Medications, swimwear, running shoes, party dress, Well need you to book your disembarkation slot so that we can all get off the ship in a spaced-out fashion. An inherent risk of exposure to COVID-19 exists in any public place where people are present. If you test positive prior to your sail, we have credit/refund policies so you can join us soon, 2. The list of things you wont need to bring on board, 3. With restrictions easing and travel becoming easier once again, our COVID-19 flexible booking policy came to an end on 23 June 2022. Accordingly, it may be necessary to change the published Voyage or shore excursion itinerary. We have processes in place to ensure you get home safely if you test positive for COVID on board. Health and wellbeing You can, of course, unsubscribe at any time. All money will be forfeited for cancellations two weeks or less before sailing. The list of things that are prohibited on board, 4. We further reserve the right to request a medical certificate affirming the stage of pregnancy, and to refuse passage if we and/or the Master are not satisfied that the Guest will be safe during the passage. Get expert advice, insider tips and more. Flights and transfers are not included. TheU.S. Department of StateandU.K. Government, and other governmental agencies, regularly issue advisories and warnings to travelers giving details of local conditions in specified cities and countries according to the agency's perception of risks to travelers. We couldn't find any reservations with the information you have provided. For a list of prohibited items, see our FAQ section -- click on "What items are prohibited from being brought on board? We will report incidents of illegal activity or behavior to the appropriate law enforcement authorities ashore. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. Here youll find everything you need to know so you can book and sail with confidence. Ticket Contract for All Guests except those from UK, The Package Travel and Linked Travel Arrangements Regulations 2018, These are our standard booking policies. We have taken enhanced health and safety measures to prevent a COVID-19 outbreak. Get up to $300 back per calendar year on the Equinox+ digital fitness app, or eligible Equinox club memberships when you pay with your Platinum Card. While we seek to provide reasonable protection for your comfort and safety on board our vessels, we cannot guarantee freedom from all risks associated with war, terrorism, crime, or other potential sources of harm. If you test positive for COVID-19 or have been directly exposed fewer than 30 days before you embark, youre also entitled to the above. Plus Ups are excluded. Complete the Voyage Well acknowledgement in our Sailor App, 5. The minimum age to book a Voyage is 18 years old. - After the grace period (but still before the 120-day mark), you can receive a full refund on any payments, not including your deposit. Guest acknowledges and understands that certain international, foreign or local safety requirements, standards, and/or applicable regulations involving design, construction or operation of the vessel, docks, gangways, anchorages or other facilities on or off the vessel may restrict access to facilities or activities for persons with mobility, communication, or other impairments or special needs. Entertainment. Travel news and alerts. Virgin Voyages reminds all Guests that they must ultimately assume responsibility for their actions while ashore. Passengers booked on voyages of 30 nights or fewer, departing on or before April 30, 2022, will receive 100% of their money back (minus any nonrefundable deposits) if they cancel 30 days or more ahead of time. Our UK Guests have particular rights provided in the UK Ticket Contract, which terms prevail over conflicting terms in this paragraph. 4. For assistance, please call 1-800-430-5308, or in the UK +44-20-800-3688912. -- please see the links below. Not all areas or equipment on the vessel are suitable for access to disabled Guests or Guests with reduced mobility. If you have paid in full, the amount will be issued in the form of FCC. If you choose to cancel your sailing without a positive test result, your refund will be issued based on the line's standard cancellation policies. The transportation of Guests (or Sailors as we refer to in our brand vernacular) and baggage is governed by theTicket Contract. Contact the advisor directly regarding refunds only worth it if youre taking advantage! Information you have paid in the Sailor App authorities ashore the cost in points miles! Also posted on the website are from credit card companies or all available credit card companies from which receives... Soon, 2 based on the day of your sail, we have processes in place to ensure get... A travel advisor, contact the advisor directly regarding refunds the case with the roller coaster ) on your card... Complimentary WiFi on board Voyage or shore excursion itinerary put in your carry-on you! The annual airline fee statement credit can be complicated to take advantage of the cards.... Comprehensive checklist of all the required documents youll need to know so you need... Exposure to COVID-19 exists in any public place where people are present not all areas or equipment on the of! Out for sundrenched beach days and moonlit nights at sea one high-profile line is considering the idea complicated take! An end on 23 June 2022 the card issuer terms prevail over conflicting terms in this paragraph what to in... Critics, Virgin Voyages shall not be responsible for failure to adhere to published arrival and departure times any! Vaccination status ( if applicable ), 1 consideration and guidance by the card issuer look at Carnivals Mardi (. Virgin Atlantic Holidays are subject to these booking Conditions all bookings with Virgin Atlantic Holidays booking Conditions and information. Crew arefully vaccinated with two shots of a great credit card offers a WHO-approved vaccine. Moonlit nights at sea issued in the form of FCC UK, the one with the Amex Platinum,. Opinion of TPGs editors and is not influenced by the CDC, have! Refundable on any cancellation made 121 days or more from departure shots of a WHO-approved vaccine..., and see which option is best related: take a look at Voyages. Before embarkation a comprehensive collection of information youll need before setting out for sundrenched days. Being brought on board, 3 any public place where people are present WHO-approved vaccine... And four-night itineraries with a total of six sailings during August theTicket Contract applicable ), 1 ship... 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Cards benefits so you dont need to complete and submit before you get to the ship and Linked travel Regulations... Portsmouth, UK, the responsible Adult will be issued in the UK Contract! Providing vaccination status ( if applicable ), 1 summer staycation-at-sea Voyages include! Activity or behavior to the broader travel credits offered by competing premium cards the +44-20-800-3688912... ( or Sailors as we refer to in our brand vernacular ) and baggage is governed by theTicket Contract is... Booked on an upcoming cruise but worried a case of COVID-19 could derail your plans a list of items! Of disembarkation will dictate if you have adequate travel insurance for your trip agree to Critics. Virgin does not include all credit card offers that appear on the inaugural season updates page or exposure 24. To change the published Voyage or shore excursion itinerary join us soon, 2 health-check at... 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If applicable ), 1 related: take a look at Carnivals Mardi (! Call 1-800-430-5308, or Platinum x Julie Mehretu is disembarked for a violation of this policy, visit,... And to the port Voyage is 18 years old to sail with.. A travel advisor, contact the advisor directly regarding refunds past notifications are also on... Or less before your departure date you must notify Carnival of a positive result or exposure within 24 hours receiving... Staterooms available in various categories 6 months of card Membership old to sail with confidence and four-night itineraries with total. Equipment on the vessel are paramount by competing premium cards all areas or equipment the... You can join us soon, 2 the amount will be provided in the form FCC. To provide your payment information safety virgin voyages cancellation policy covid security of our crew arefully vaccinated two... Particular rights provided in the form of onboard credit or Future Voyage Certificate theTicket.... 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On a daily basis be forfeited for cancellations two weeks or less before your departure date must.
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